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Course overview
Capacity is at the top of the class. Capacity enables your school to deliver higher quality services at a lower cost while improving student outcomes.
Teams are overwhelmed by questions, repetitive tasks, and navigating multiple systems.
This is where we come in. Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.
Our 101 class introduces K-12/University support team learners to Guided Conversations with Capacity.
What will i learn?
- Flexible deadlines: Reset deadlines in accordance to your schedule.
- Shareable Certificate: Earn a Certificate upon completion.
- 100% online: Start instantly and learn at your own schedule.
Curriculum for this course
14 Lessons
02:19:24 Hours
Quick Primer
7 Lessons
00:06:07 Hours
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Capacity Education Explainer
00:01:31
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The Ultimate Guide to Helpdesk Solutions
.
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How can Capacity help with AI support automation?
00:01:39
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Improve Student Success with AI Support Automation!
.
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Capacity CEO - David Karandish: How Companies Can Do Their Best Work
00:00:46
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Capacity's FAQs
.
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Maryville University's Success With Capacity + Funifier
00:02:11
Dev Labs
7 Lessons
02:13:17 Hours
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Capacity Developer Platform: Deep Dive
00:19:36
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How to Use Guided Conversations
00:27:46
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Knowledge Base: Working with Guided Conversations
.
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How to Streamline Your Support Business with Conversational AI
00:28:41
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Advanced Analytics Explainer
00:05:26
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How to Build Customer Success by Automating Routine Tasks
00:30:06
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Video Demo of Capacity Platform
00:21:42
Frequently asked question
When will I have access to the video lessons and capstone projects?
Access to video lessons, capstones and assignments depends on your type of enrollment.
If you take a course in FUN mode, you will be able to interact with most course materials for free.
To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your FUN learning session.
If you don't see the FUN option:
-The course may not offer a FUN option. You can try a Free Trial instead, or apply for a Funifier Scholarship.
-The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I receive if I subscribe to this class?
When you enroll in the course, you get access to all of the courses in the Learner Track, and you earn a certificate when you complete the work.
Your digital Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
If you only want to read and view the course content, you can audit the course for free.
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