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Course overview
Pia aiDesk (Triage, Level 1, Level 2) will analyse, route and action repetitive tasks with ease, such as user creation, password or virtual private network (VPN) resets, domain name system (DNS) flushing, and active administration changes.
Discover how Pia can transform your service desk!
What will i learn?
- Have your tickets resolved 8x faster with automation.
- Reduce your service desk workload by 50% with Pia.
- Get consistency in delivery through automation.
- Enjoy +400% improvement in ticket closure rates.
Curriculum for this course
18 Lessons
00:57:08 Hours
Pia Automation Tutorial: ConnectWise PSA
14 Lessons
00:47:46 Hours
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Explore our cases
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New User
Preview 00:08:33
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Change User Details
00:03:20
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Quiz 1 New Learner
0:00:00
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Add / Remove User from Groups
00:02:16
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Get User Account Details
00:01:25
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Terminate User
00:04:06
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Re-Enable Terminated User
00:04:54
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Bulk Add / Remove Users from Groups
00:02:47
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Bulk Update User Details
00:03:476
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Unlock User Account
00:01:49
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Manage User Licenses
00:02:39
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Re-Allocating User Licenses
00:02:22
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Computer Space Clean Up
00:02:39
Pia Automation Tutorial: AutoTask PSA
4 Lessons
00:09:22 Hours
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New User
Preview 00:04:52
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Bulk Add / Remove Users from Groups
00:01:23
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Re-Allocate User Licenses
00:01:39
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Reset Network Password
00:01:28
Frequently asked question
What background knowledge is necessary?
No specialized background or degree is needed. However, you are expected to have basic computer literacy, high-school level mathematics, and be comfortable working with numbers.
Do I need to take the courses in a specific order?
It is highly recommended to complete the courses in the order they are listed, as they build upon concepts in the previous courses.
Is this course really 100% online? Do I need to attend any classes in person?
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
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